We have a new position become available for the end of the year. £15k or above. There is "on call" work to be done, 1 week in every 3. The on call works in that you are on call out of office hours for half a week, you do not go into work during that week during office hours and you have the other half of the week off completely.

Send CV's to nuhtton at cwcs dot co dot uk

Job Description
Job Title: Technical Support Advisor
Reports To : Technical Support Supervisor and Manager


Key Responsibilities:
To be the on-call member of staff 2 weeks out of 5.
To work with the Technical Team in managing the ticket systems and calls
To be the first point of contact for customer issues.
To resolve technical issues when presented with them.

Qualifications:
Required:
Educated To GCSE Level
Educated to A-Level

Advantageous:
Educated to Degree Level
Qualifications in Linux or Microsoft Technologies


Skills:
Required:
Good Problem solving skills
Motivation to resolve customer issues
Able to be flexible as the role grows
Able to manage resources
Able to motivate self
Able to handle pressure
Good technical knowledge for Windows and Linux Operating systems
Good attendance and time keeping
Good Customer Service Skills

Advantageous:
Ability to see areas that can be improved
Desire to see the company grow

Experience:
Required:
At least 6 months working in a technical/support environment

Advantageous:
Experience of Development
Experience of System Administration